They do not care about their customers anymore.
I was a regular customer here for 2 years until they decided that I was not valuable. I will save you a long story, but the bottom line is that an item that was on hold for me was put on hold for another customer without notifying me, after I had been waiting for over 2 months for this item. This after I had always purchased any item that was held for me, and often did not pick it up exactly when I said I would, and never before was my item just offered to someone else.
They have also been overpricing their items lately too. A cradle swing, which I bought for less than $25.00, was put back out on the floor at $46.00 when I brought it back in over 10 months after buying it myself.
I think this store has gotten more popular lately, and quickly, due to the economy, and that the owner and employees are taking advantage of that and have lost sight of the fact that the customer is what really matters.
I refuse to patronize this store any longer. I can go somewhere else, and will.
If you care about the fact that YOUare what matters to their business, go to Little Treasures in Standish or Kids Unlimited in Portland instead, they each have great selections and are good businesses.
Great place or new and used clothing and equipment!.
I am actually the owner's daughter, Natalya Gorsky. She has owned this buisness for more than my life time! She always tries her hardest to make the customers happy and always makes sure that they get what they need for a reaonable price. Some people have said that she can be a little pricey, but she needs to have those prices to stay in buisness and if you compare Tots to Teens prices to other resale shops, her prices are very resonable and are lower than most of the others. All my life I have gotten 95% of my clothes at my moms store and I have gotten many compliments on my outfits! She always has a wide variety of clothing and lots of toys and equipment for children and infants. So if you're looking for clothing for yourself, your husband, your children, or any gifts for friends or family, then head on over to Tots to Teens Kings and Queens at 474 Maine St. in Gorham, Maine!! You'll be glad you did!