Estes Lobster House

Doesn't Recommend

epterkim

Joined 4 years ago

Absolute WORST dining experience of my life!. I don't normally write reviews, but the experience we had at estes was such a total nightmare that I felt compelled to let others know. We arrived right at sunset (which was gorgeous) around 6pm. It took about 15min to get seated, not because there was a long line (there was no line), but because there was only one waitress/hostess working that day. Once seated we ordered our food (2 lobsters, a lobster roll and a pint of fried shrimp) and waited...and waited...and waited for 45 minutes. At that point, a party of 4 and a party of 6 that came and ordered AFTER us were served their food. One of them ordered shrimp and the waitress came and told us that they ran out of shrimp so they were going to give us fried clams instead for no extra charge. Then we waited another 40 minutes and the waitress was bringing out some plates...for ANOTHER party that arrived one hour after we ordered our food!!! When we asked her why it was taking so long she said it was because they ran out of shrimp and held our entire order until she knew clams would be ok for us. Another 20-30 minutes passed and we finally received our food only to find out that my fries were cold and on one of the lobsters both claws were already detached and the lobsters were lukewarm at best. It took 2 WHOLE HOURS JUST TO RECEIVE COLD AND UNAPPETIZING FOOD!!! After complaining to our waitress, the owner came out and asked us what our problem was. By this time we were so insulted that even when the owner offered the meal on the house, we just left. We had totally lost our appetites and I was so upset that I felt sick. Even though they were short staffed, everyone one else was served fairly promptly. Even one of the customers sitting next to our table felt so bad for us that he apologized! Prior to this we had such great lobster meals on our road trip at the Brass Compass Cafe in Rockland and the Boothbay Lobster Wharf both of which I would highly recommend.There are plenty of great lobster places around, Estes is so not worth it.

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szucs2003

Joined 6 years ago

Wonderful. Este's has such a great environment! The view is breath taking, especially the sunsets. A great spot to watch the Lobster boat races! The food is delicious and affordable. If you want lobster at a great price go to Este's! You can't find lobster that affordable in the area!

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mahoghany_01

Joined 9 years ago

Great View. This is a wonderful restaurant if you like great waterfront views from every seat. It has patio dining with a firepit that was wonderful during the beautiful sunsets. It features great food at competitive prices, and the gift shop was awesome featuring cute crustacean creations. It has to be one of the best kept secrets in all of Maine! Bring all your friends!!!!